These features are things that many other clothing apps and would help your customers buy things they like with more confidence. There is text that says what their non plus size models are wearing (“tops & dresses are a size small and jeans/bottoms are size 1-5) but no information for what their plus size models are wearing. It would also be nice if for every product they listed what size the model was wearing. I’d definitely buy more clothes from them if that was a feature of FashionNova but I’m usually hesitant to because I don’t want to waste my money on something that’s cute but I have no way to tell if it’ll look good on me. Something I’d love (and I’m sure would be really helpful to others) is for them to have the option to include a picture when writing a review - obviously the clothes are going to look great on the models because they chose people who’s bodies fit societal standards the most but it’d be nice to be able to see what their clothes look like on the average person before you purchase because the body does not come with the clothes, haha. Overall a good app, they have cute clothes (although I tend to be a cheap person so I wish more of it was cheaper but that’s just a personal problem haha) that are usually good quality. ![]() So if the model’s height & size of the clothes she’s wearing is included in the product description, it would help so much. It has been a hassle when purchasing pants/jeans because I’m tall, & majority of the models look short. It would also be a great idea for fashion nova to include what SIZE the model is wearing, as well as the HEIGHT!!! Including the size of the clothing & the height would make a HUGE difference, & it would be way easier for customers to picture how items would look before purchasing. Customers need to see short, tall, skinny, slim thick, chubby etc models. I do wish fashion nova would display a better variety of models who are ALL races, shapes, and sizes. I do love fact that there is almost new arrivals every single day, which is such a great way to keep customers coming back. I hate dealing with the inconvenience of returning items. I usually don’t have issues with the clothing but sometimes the material is thin, or the pants are too short for me. The developers definitely need to work on the consistency of that. Not only that, but when I try to filter what I’m looking for by color, it will say “No Products Found” but let’s say I’m scrolling without the filter, I will see the color of the items that I was looking for. I love fashion nova! I hate experiencing issues with FashionNova though, I’m starting to notice that sometimes it runs slow & it gets frozen. I’m so angry they really lost a loyal customer. Fashion nova told me pretty much I will not receive another shipment nor my refund. I did everything on my end because I never wanted a refund just my merchandise I was so looking forward to. I contacted the shipper and the shipper did there investigation and stated the lost the package that they would contact fashion nova and let them no my passage was not delivered and provide me a copy of the letter and for me to follow up with FN. I then ask for this shippers info In which they did provide. I explained to them I checked my cameras and never received my order. That was just the beginning this order was over $200 and again I’m not new to them I shop so much I can be an ambassador for the company. I reached out to them and they told me they were not responsible for me not receiving my thing because the shipper said it was delivered. I love there sales and I love the clothes and shoes, however I made an order and i never received it. You can contact the claims administrator by calling 85 or sending an email to. ![]() Where can I get help or find more information? We will update this page when we have more information. We don’t have a mailing date yet for payments. Your payment amount depends on several factors, including how many people file claims. What was the deadline to apply for a refund? You have not already received a refund for the products.You were not satisfied with the products AND.Your purchase decisions were influenced by customer reviews and ratings. ![]() You bought products from before November 21, 2019.You were eligible to apply for a refund if you met all four requirements: What was the lawsuit about?Īccording to the FTC, Fashion Nova didn’t publish hundreds of thousands of negative reviews about its products and made average star ratings look better by excluding reviews with less than four stars. About the FTC Show/hide About the FTC menu items.News and Events Show/hide News and Events menu items.Advice and Guidance Show/hide Advice and Guidance menu items.Competition and Consumer Protection Guidance Documents.Enforcement Show/hide Enforcement menu items.
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